Limitation of liability

Insofar as a provider of publicly available telecommunications services is under an obligation to compensate for pecuniary loss, or to pay compensation, to an end user, liability is limited to EUR 12,500 per end user. Where the provider's liability for damages or compensation arising from the same event extends to several end users, liability is limited to a total of EUR 30 million. Where the liability for damages or compensation owed to several persons entitled to claim on account of the same event exceeds the maximum limit under the second sentence, the damages or compensation are reduced in the proportion that the sum of all claims for damages or compensation bears to the maximum limit. The limitation of liability under the first to third sentences does not apply where the liability for damages or compensation was caused by intentional or grossly negligent conduct of the provider, nor to claims for compensation of damage arising from default in payment of damages or compensation. By way of derogation from the first to third sentences, the level of liability towards end users who are not consumers may be governed by individual contractual agreement.