Conciliation

(1) An end user may initiate conciliation proceedings by application to the Telecommunications Conciliation Body of the Federal Network Agency, where a dispute arises between the end user and an operator of public telecommunications networks or a provider of publicly available telecommunications services concerning a matter connected with the following provisions:
1. sections 51, 52, 54 to 67, or determinations made under those provisions, and section 156, or a statutory instrument under section 52(4);
2. Regulation (EU) No 531/2012 of the European Parliament and of the Council of 13 June 2012 on roaming on public mobile communications networks within the Union (recast) (OJ L 172, 30.6.2012, p. 10), as last amended by Regulation (EU) 2017/920 (OJ L 147, 9.6.2017, p. 1); or
3. Article 4(1), (2), and (4) and Article 5a of Regulation (EU) 2015/2120.
(2) Conciliation proceedings end where
1. the application for conciliation is withdrawn;
2. the end user and the operator or provider have reached agreement and have notified the Federal Network Agency of this;
3. the end user and the operator or provider jointly declare that the dispute has been resolved;
4. the Telecommunications Conciliation Body of the Federal Network Agency notifies the end user and the operator or provider that agreement could not be reached in the conciliation proceedings; or
5. the Telecommunications Conciliation Body of the Federal Network Agency finds that matters under subsection (1) are no longer at issue.
(3) The Federal Network Agency regulates further details of the conciliation procedure in conciliation rules, which it publishes. The Telecommunications Conciliation Body of the Federal Network Agency must satisfy the requirements of the Consumer Dispute Resolution Act of 19 February 2016 (Federal Law Gazette I, p. 254), as amended by Article 2(3) of the Act of 25 June 2020 (Federal Law Gazette I, p. 1474). The Federal Ministry for Digital Affairs and State Modernisation transmits to the Central Contact Point for Consumer Conciliation the notifications under section 32(3) and (4) of the Consumer Dispute Resolution Act.