The end user is not obliged to pay a charge where, and to the extent that,
1. contrary to section 110(1), (2), and (3), first sentence, information on the price charged was not given before use began, contrary to section 110(3), second sentence, was not given immediately after use, or contrary to section 110(4), was not given during use of the service;
2. contrary to section 111, information on the price charged was not given before use began and no confirmation was obtained from the end user;
3. contrary to section 112, the maximum price limits were not complied with;
4. contrary to section 113, the time limit was not complied with;
5. dialers were operated contrary to section 114(1);
6. the called party, contrary to section 115(1), uses one or more holding queues during the call, or the particulars under section 115(2) were not given, not given completely, or not given in good time;
7. contrary to section 119(1), second sentence, reverse-charge call services were offered with payments to the caller;
8. after entry on the blocking list under section 119(2), a reverse-charge call is made to the blocked line; or
9. the Federal Network Agency has issued a prohibition on billing and collection under section 123(5), first sentence. In these cases, the caller's obligation to pay a charge lapses for the entire call.
Home› Telecommunications & Digital Services› TKG (EN)
Part 7 · Numbering › Section 116
Lapse of the claim to payment
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