Right to the provision of telecommunications services

(1) End users have a claim, against undertakings obligated by the Federal Network Agency under section 161(1), (2), or (3) (obligated undertakings), to the provision of the telecommunications services covered by the obligation under section 157(2), including the connection to a public telecommunications network necessary for this, at their principal residence or their place of business, insofar as these are located in the area covered by the obligation. The obligated undertaking must ensure provision within the time limit set by the Federal Network Agency under section 161(2), fourth sentence, after assertion of the claim by the end user.
(2) Obligated undertakings must offer and provide the services in such a way that end users do not have to pay for facilities or telecommunications services that are not necessary, or not required for the telecommunications services chosen.
(3) Obligated undertakings must, on request, provide the Federal Network Agency with adequate and current information on their performance in providing telecommunications services under section 157(2). This is based on the parameters, definitions, and measurement methods for service quality set out in Annex X to Directive (EU) 2018/1972.
(4) On application by a consumer, provision of telecommunications services under section 157(2) may be limited to voice communication services.