(1) If the traveller demands remedy, then the organiser is to remedy the lack of conformity of the package. The organiser may refuse remedy only if
1. it is impossible or
2. if, taking account of the degree to which the package lacks conformity and of the value of the travel service concerned, the remedy would entail disproportionate costs.
(2) If, within a reasonable time limit specified by the traveller, the organiser fails to remedy the lack of conformity, subject to the exceptions under subsection (1) sentence 2, then the traveller may remedy the lack of conformity themselves and demand reimbursement of the expenses required. A period of time need not be specified if the organiser refuses to remedy the lack of conformity or if immediate remedy is necessary.
(3) If the organiser may refuse remedy of a lack of conformity of the package under subsection (1) sentence 2 and a significant part of the travel services lack conformity, then the organiser is to offer remedy by appropriate alternative performance. Where the consequence of the alternative performance is that the package is not of a nature at least equivalent to that of the package originally owed, the organiser is to grant the traveller an appropriate reduction of the price of the package; the appropriateness is governed by section 651m (1) sentence 2. Where the alternative performance is not comparable to the services agreed in the contract, or where the reduction of the package price offered by the organiser is not appropriate, the traveller may refuse the alternative performance. In this case, or if the organiser is incapable of offering alternative performance, section 651l (2) and (3) is to be applied subject to the proviso that termination by the traveller is not the decisive factor.
(4) Where the return of the traveller to the place of departure or to some other place agreed upon by the parties (repatriation) is covered by the contract and is impossible due to unavoidable extraordinary circumstances, the organiser is to bear the costs of the traveller’s necessary accommodation for a period of time not exceeding three nights, if possible in accommodations that are equivalent to those agreed in the contract.
(5) The organiser may not rely on the limitation of the period of time to three nights under subsection (4) in the following cases:
1. under the directly applicable provisions of the European Union, the service provider is to offer the accommodation to the traveller for a longer period of time or is to bear the costs therefor,
2. the traveller belongs to one of the groups of persons set out below and the organiser was made aware of the traveller’s particular needs no later than 48 hours before the start of the package:
a) persons with reduced mobility within in the meaning of Article 2 letter (a) of Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (OJ L 204 of 26 July 2006, p. 1; L 26 of 26 January 2013, p. 34) and their accompanying persons,
b) pregnant women,
c) unaccompanied minors,
d) persons requiring special medical care.