Duties to inform

(1) The single point of contact provides, on inquiry, without delay, information on the relevant provisions, the competent authorities, access to the public registers and databases, the procedural rights available, and the facilities that support the applicant or the person subject to a duty of notification in taking up or pursuing his or her activity. It communicates without delay where an inquiry is too indefinite.
(2) The competent authorities provide, on inquiry, without delay, information on the relevant provisions and their customary interpretation. Encouragement and information required under section 25 are given without delay.