Complaints against E-Money Issuers

(1) Holders of e-money and the bodies, associations and chambers named in section 60(1), second sentence, may at any time lodge a complaint with BaFin over an alleged breach by an e-money issuer of the provisions of this Act, or of sections 675c to 676c of the Civil Code or Article 248 of the Introductory Act to the Civil Code.
(2) Complaints must be lodged with BaFin in writing, electronically or for the record, and should state the facts and the ground of complaint. Section 60(2), second sentence, applies correspondingly.