For the purposes of this Regulation the following definitions apply:
(1)
‘railway undertaking’ means a railway undertaking as defined in point (1) of Article 3 of Directive 2012/34/EU;
(2)
‘infrastructure manager’ means an infrastructure manager as defined in point (2) of Article 3 of Directive 2012/34/EU;
(3)
‘station manager’ means an organisational entity in a Member State, which has been made responsible for the management of one or more railway stations and which may be the infrastructure manager;
(4)
‘tour operator’ means an organiser or retailer as defined in points (8) and (9) respectively of Article 3 of Directive (EU) 2015/2302 of the European Parliament and of the Council (11) other than a railway undertaking;
(5)
‘ticket vendor’ means any retailer of rail transport services selling tickets, including through-tickets, on the basis of a contract or other arrangement between the retailer and one or more railway undertakings;
(6)
‘transport contract’ means a contract of rail carriage for reward or free of charge between a railway undertaking and a passenger for the provision of one or more transport services;
(7)
‘ticket’ means valid evidence, regardless of its form, of the conclusion of a transport contract;
(8)
‘reservation’ means an authorisation, on paper or in electronic form, giving entitlement to transportation subject to previously confirmed personalised transport arrangements;
(9)
‘through-ticket’ means a through-ticket as defined in point (35) of Article 3 of Directive 2012/34/EU;
(10)
‘service’ means a passenger rail transport service that operates between rail stations according to a timetable, including transport services offered for re-routing;
(11)
‘journey’ means the carriage of a passenger between a station of departure and a station of arrival;
(12)
‘domestic rail passenger service’ means a rail passenger service which does not cross a border of a Member State;
(13)
‘urban and suburban rail passenger service’ means a rail passenger service within the meaning of point (6) of Article 3 of Directive 2012/34/EU;
(14)
‘regional rail passenger service’ means a rail passenger service within the meaning of point (7) of Article 3 of Directive 2012/34/EU;
(15)
‘long-distance rail passenger service’ means a rail passenger service which is not an urban, a suburban or a regional rail passenger service;
(16)
‘international rail passenger service’ means a rail passenger service crossing at least one border of a Member State the principal purpose of which is to carry passengers between stations located in different Member States or in a Member State and a third country;
(17)
‘delay’ means the time difference between the time the passenger was scheduled to arrive in accordance with the published timetable and the time of his or her actual or expected arrival at the station of final destination;
(18)
‘arrival’ means the moment when the doors of the train are opened on the destination platform and disembarkation is allowed;
(19)
‘travel pass’ or ‘season ticket’ means a ticket for an unlimited number of journeys which provides the authorised holder with rail travel on a particular route or network during a specified period;
(20)
‘missed connection’ means a situation where a passenger misses one or more services in the course of a rail journey, sold in the form of a through-ticket, as a result of the delay or cancellation of one or more previous services, or of the departure of a service before the scheduled departure time;
(21)
‘person with disabilities’ and ‘person with reduced mobility’ mean any person who has a permanent or temporary physical, mental, intellectual or sensory impairment which, in interaction with various barriers, may hinder his or her full and effective use of transport on an equal basis with other passengers or whose mobility when using transport is reduced due to age;
(22)
‘station’ means a location on a railway where a rail passenger service can start, stop or end.