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Rail Passengers' Rights Regulation (recast)

Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers' rights and obligations (recast)
32021R0782 · official text on EUR-Lex

Articles

Chapter I GENERAL PROVISIONS

• Article 1 — Subject matter and objectives
• Article 2 — Scope
• Article 3 — Definitions

Chapter II TRANSPORT CONTRACT, INFORMATION AND TICKETS

• Article 4 — Transport contract
• Article 5 — Non-discriminatory contract conditions and tariffs
• Article 6 — Bicycles
• Article 7 — Exclusion of waiver and stipulation of limits
• Article 8 — Obligation to provide information concerning discontinuation of services
• Article 9 — Travel information
• Article 10 — Access to traffic and travel information
• Article 11 — Availability of tickets and reservations
• Article 12 — Through-tickets

Chapter III LIABILITY OF RAILWAY UNDERTAKINGS FOR PASSENGERS AND THEIR LUGGAGE

• Article 13 — Liability for passengers and luggage
• Article 14 — Insurance and coverage of liability
• Article 15 — Advance payments
• Article 16 — Contestation of liability

Chapter IV DELAYS, MISSED CONNECTIONS AND CANCELLATIONS

• Article 17 — Liability for delays, missed connections and cancellations
• Article 18 — Reimbursement and re-routing
• Article 19 — Compensation
• Article 20 — Assistance

Chapter V PERSONS WITH DISABILITIES AND PERSONS WITH REDUCED MOBILITY

• Article 21 — Right to transport
• Article 22 — Information to persons with disabilities and persons with reduced mobility
• Article 23 — Assistance at railway stations and on board
• Article 24 — Conditions under which assistance is provided
• Article 25 — Compensation in respect of mobility equipment, assistive devices and assistance dogs
• Article 26 — Staff training

Chapter VI SECURITY, COMPLAINTS AND QUALITY OF SERVICE

• Article 27 — Personal security of passengers
• Article 28 — Complaints
• Article 29 — Service quality standards

Chapter VII INFORMATION AND ENFORCEMENT

• Article 30 — Information to passengers about their rights
• Article 31 — Designation of national enforcement bodies
• Article 32 — Enforcement tasks
• Article 33 — Complaint handling by national enforcement bodies and other bodies
• Article 34 — Exchange of information and cross-border cooperation between national enforcement bodies

Chapter VIII FINAL PROVISIONS

• Article 35 — Penalties
• Article 36 — Delegated acts
• Article 37 — Exercise of the delegation
• Article 38 — Committee procedure
• Article 39 — Report
• Article 40 — Repeal
• Article 41 — Entry into force

Chapter III Liability in respect of hand luggage, animals, registered luggage and vehicles

Section 2 Registered luggage

• Article 42 — Compensation for damage
• Article 43 — Compensation for delay in delivery

Section 3 Vehicles

• Article 44 — Compensation for delay
• Article 45 — Compensation for loss
• Article 46 — Liability in respect of other articles
• Article 47 — Applicable law

Chapter IV Common provisions

• Article 48 — Loss of right to invoke the limits of liability
• Article 49 — Conversion and interest
• Article 50 — Liability in case of nuclear incidents
• Article 51 — Persons for whom the carrier is liable
• Article 52 — Other actions
• Article 53 — Special principles of liability
• Article 54 — Ascertainment of partial loss or damage
• Article 55 — Claims
• Article 56 — Carriers against whom an action may be brought
• Article 58 — Extinction of right of action in case of death or personal injury
• Article 59 — Extinction of right of action arising from carriage of luggage
• Article 60 — Limitation of actions
• Article 61 — Apportionment of the carriage charge
• Article 62 — Right of recourse
• Article 63 — Procedure for recourse
• Article 64 — Agreements concerning recourse