(1) Service providers must pay the author appropriate remuneration for the communication to the public of uses presumably authorised by law under sections 9 to 11. Section 5 (2) sentences 2 to 4 apply accordingly.
(2) Service providers are not liable under copyright law for the communication to the public of uses presumably authorised by law under sections 9 to 11 until the conclusion of a complaints procedure, at the latest until the expiry of the time limit for a decision on the complaint (section 14 (3)). After the decision on the complaint has been given, service providers are only liable for damages under copyright law if they have culpably violated the obligations under section 14 as regards the carrying out of the complaints procedure; claims for injunctive relief and removal remain unaffected.
(3) In the case of minor use (section 10), the user is not liable under copyright law for the communication to the public of uses presumably authorised by law until the conclusion of a complaints procedure under section 14.