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Sea and Inland Waterway Passenger Rights Regulation In force since 18 December 2012

Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004
32010R1177 · official text on EUR-Lex

This English text is a careful, terminology-researched translation prepared by eucite.com — not an official government translation. The German original linked above is the legally authoritative text.

Articles

Chapter I GENERAL PROVISIONS

• Article 1 — Subject matter
• Article 2 — Scope
• Article 3 — Definitions
• Article 4 — Tickets and non-discriminatory contract conditions
• Article 5 — Other performing parties
• Article 6 — Exclusion of waiver

Chapter II RIGHTS OF DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY

• Article 7 — Right to transport
• Article 8 — Exceptions and special conditions
• Article 9 — Accessibility and information
• Article 10 — Right to assistance in ports and on board ships
• Article 11 — Conditions under which assistance is provided
• Article 12 — Reception of notifications and designation of meeting points
• Article 13 — Quality standards for assistance
• Article 14 — Training and instructions
• Article 15 — Compensation in respect of mobility equipment or other specific equipment

Chapter III OBLIGATIONS OF CARRIERS AND TERMINAL OPERATORS IN THE EVENT OF INTERRUPTED TRAVEL

• Article 16 — Information in the event of cancelled or delayed departures
• Article 17 — Assistance in the event of cancelled or delayed departures
• Article 18 — Re-routing and reimbursement in the event of cancelled or delayed departures
• Article 19 — Compensation of the ticket price in the event of delay in arrival
• Article 20 — Exemptions
• Article 21 — Further claims

Chapter IV GENERAL RULES ON INFORMATION AND COMPLAINTS

• Article 22 — Right to travel information
• Article 23 — Information on passenger rights
• Article 24 — Complaints

Chapter V ENFORCEMENT AND NATIONAL ENFORCEMENT BODIES

• Article 25 — National enforcement bodies
• Article 26 — Report on enforcement
• Article 27 — Cooperation between enforcement bodies
• Article 28 — Penalties

Chapter VI FINAL PROVISIONS

• Article 29 — Report
• Article 30 — Amendment to Regulation (EC) No 2006/2004
• Article 31 — Entry into force