1. Paragraphs 2, 3 and 4 apply without prejudice to Community rules on consumer protection, in particular Directives 97/7/EC and 93/13/EC, and national rules in conformity with Community law.
2. Member States shall ensure that, where subscribing to services providing connection and/or access to the public telephone network, consumers have a right to a contract with an undertaking or undertakings providing such services. The contract shall specify at least:
(a) the identity and address of the supplier;
(b) services provided, the service quality levels offered, as well as the time for the initial connection;
(c) the types of maintenance service offered;
(d) particulars of prices and tariffs and the means by which up-to-date information on all applicable tariffs and maintenance charges may be obtained;
(e) the duration of the contract, the conditions for renewal and termination of services and of the contract;
(f) any compensation and the refund arrangements which apply if contracted service quality levels are not met; and
(g) the method of initiating procedures for settlement of disputes in accordance with Article 34.
Member States may extend these obligations to cover other end-users.
3. Where contracts are concluded between consumers and electronic communications services providers other than those providing connection and/or access to the public telephone network, the information in paragraph 2 shall also be included in such contracts. Member States may extend this obligation to cover other end-users.
4. Subscribers shall have a right to withdraw from their contracts without penalty upon notice of proposed modifications in the contractual conditions. Subscribers shall be given adequate notice, not shorter than one month, ahead of any such modifications and shall be informed at the same time of their right to withdraw, without penalty, from such contracts, if they do not accept the new conditions.