Home › Data Protection & Digital › Universal Service Directive

Universal Service Directive

Directive 2002/22/EC on universal service and users' rights relating to electronic communications networks and services
32002L0022 · official text on EUR-Lex

Articles

Chapter I SCOPE, AIMS AND DEFINITIONS

• Article 1 — Scope and aims
• Article 2 — Definitions

Chapter II UNIVERSAL SERVICE OBLIGATIONS INCLUDING SOCIAL OBLIGATIONS

• Article 3 — Availability of universal service
• Article 4 — Provision of access at a fixed location
• Article 5 — Directory enquiry services and directories
• Article 6 — Public pay telephones
• Article 7 — Special measures for disabled users
• Article 8 — Designation of undertakings
• Article 9 — Affordability of tariffs
• Article 10 — Control of expenditure
• Article 11 — Quality of service of designated undertakings
• Article 12 — Costing of universal service obligations
• Article 13 — Financing of universal service obligations
• Article 14 — Transparency
• Article 15 — Review of the scope of universal service

Chapter III REGULATORY CONTROLS ON UNDERTAKINGS WITH SIGNIFICANT MARKET POWER IN SPECIFIC MARKETS

• Article 16 — Review of obligations
• Article 17 — Regulatory controls on retail services
• Article 18 — Regulatory controls on the minimum set of leased lines
• Article 19 — Carrier selection and carrier pre-selection

Chapter IV END-USER INTERESTS AND RIGHTS

• Article 20 — Contracts
• Article 21 — Transparency and publication of information
• Article 22 — Quality of service
• Article 23 — Integrity of the network
• Article 24 — Interoperability of consumer digital television equipment
• Article 25 — Operator assistance and directory enquiry services
• Article 26 — Single European emergency call number
• Article 27 — European telephone access codes
• Article 28 — Non-geographic numbers
• Article 29 — Provision of additional facilities
• Article 30 — Number portability
• Article 31 — "Must carry" obligations

Chapter V GENERAL AND FINAL PROVISIONS

• Article 32 — Additional mandatory services
• Article 33 — Consultation with interested parties
• Article 34 — Out-of-court dispute resolution
• Article 35 — Technical adjustment
• Article 36 — Notification, monitoring and review procedures
• Article 37 — Committee
• Article 38 — Transposition
• Article 39 — Entry into force
• Article 40 — Addressees