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Chapter III · DUE DILIGENCE OBLIGATIONS FOR A TRANSPARENT AND SAFE ONLINE ENVIRONMENT  ›  Section 3 · Additional provisions applicable to providers of online platforms › Article 25

Online interface design and organisation

1.   Providers of online platforms shall not design, organise or operate their online interfaces in a way that deceives or manipulates the recipients of their service or in a way that otherwise materially distorts or impairs the ability of the recipients of their service to make free and informed decisions.

2.   The prohibition in paragraph 1 shall not apply to practices covered by Directive 2005/29/EC or Regulation (EU) 2016/679.

3.   The Commission may issue guidelines on how paragraph 1 applies to specific practices, notably:

(a)

giving more prominence to certain choices when asking the recipient of the service for a decision;

(b)

repeatedly requesting that the recipient of the service make a choice where that choice has already been made, especially by presenting pop-ups that interfere with the user experience;

(c)

making the procedure for terminating a service more difficult than subscribing to it.

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