Home › Consumer Protection › Consumer ADR Directive

Consumer ADR Directive In force since 9 July 2015

Directive 2013/11/EU on alternative dispute resolution for consumer disputes
32013L0011 · official text on EUR-Lex

Articles

Chapter I GENERAL PROVISIONS

• Article 1 — Subject matter
• Article 2 — Scope
• Article 3 — Relationship with other Union legal acts
• Article 4 — Definitions

Chapter II ACCESS TO AND REQUIREMENTS APPLICABLE TO ADR ENTITIES AND ADR PROCEDURES

• Article 5 — Access to ADR entities and ADR procedures
• Article 6 — Expertise, independence and impartiality
• Article 7 — Transparency
• Article 8 — Effectiveness
• Article 9 — Fairness
• Article 10 — Liberty
• Article 11 — Legality
• Article 12 — Effect of ADR procedures on limitation and prescription periods

Chapter III INFORMATION AND COOPERATION

• Article 13 — Consumer information by traders
• Article 14 — Assistance for consumers
• Article 15 — General information
• Article 16 — Cooperation and exchanges of experience between ADR entities
• Article 17 — Cooperation between ADR entities and national authorities enforcing Union legal acts on consumer protection

Chapter IV THE ROLE OF COMPETENT AUTHORITIES AND THE COMMISSION

• Article 18 — Designation of competent authorities
• Article 19 — Information to be notified to competent authorities by dispute resolution entities
• Article 20 — Role of the competent authorities and of the Commission

Chapter V FINAL PROVISIONS

• Article 21 — Penalties
• Article 22 — Amendment to Regulation (EC) No 2006/2004
• Article 23 — Amendment to Directive 2009/22/EC
• Article 24 — Communication
• Article 25 — Transposition
• Article 26 — Report
• Article 27 — Entry into force
• Article 28 — Addressees