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Bus and Coach Passenger Rights Regulation In force since 1 March 2013

Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004
32011R0181 · official text on EUR-Lex

This English text is a careful, terminology-researched translation prepared by eucite.com — not an official government translation. The German original linked above is the legally authoritative text.

Articles

Chapter I GENERAL PROVISIONS

• Article 1 — Subject matter
• Article 2 — Scope
• Article 3 — Definitions
• Article 4 — Tickets and non-discriminatory contract conditions
• Article 5 — Other performing parties
• Article 6 — Exclusion of waiver

Chapter II COMPENSATION AND ASSISTANCE IN THE EVENT OF ACCIDENTS

• Article 7 — Death or personal injury to passengers and loss of or damage to luggage
• Article 8 — Immediate practical needs of passengers

Chapter III RIGHTS OF DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY

• Article 9 — Right to transport
• Article 10 — Exceptions and special conditions
• Article 11 — Accessibility and information
• Article 12 — Designation of terminals
• Article 13 — Right to assistance at designated terminals and on board buses and coaches
• Article 14 — Conditions under which assistance is provided
• Article 15 — Transmission of information to a third party
• Article 16 — Training
• Article 17 — Compensation in respect of wheelchairs and other mobility equipment
• Article 18 — Exemptions

Chapter IV PASSENGER RIGHTS IN THE EVENT OF CANCELLATION OR DELAY

• Article 19 — Continuation, re-routing and reimbursement
• Article 20 — Information
• Article 21 — Assistance in case of cancelled or delayed departures
• Article 22 — Further claims
• Article 23 — Exemptions

Chapter V GENERAL RULES ON INFORMATION AND COMPLAINTS

• Article 24 — Right to travel information
• Article 25 — Information on passenger rights
• Article 26 — Complaints
• Article 27 — Submission of complaints

Chapter VI ENFORCEMENT AND NATIONAL ENFORCEMENT BODIES

• Article 28 — National enforcement bodies
• Article 29 — Report on enforcement
• Article 30 — Cooperation between enforcement bodies
• Article 31 — Penalties

Chapter VII FINAL PROVISIONS

• Article 32 — Report
• Article 33 — Amendment to Regulation (EC) No 2006/2004
• Article 34 — Entry into force