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Consumer Rights Directive In force since 25 October 2011

Directive 2011/83/EU on consumer rights
32011L0083 · official text on EUR-Lex

Articles

Chapter I SUBJECT MATTER, DEFINITIONS AND SCOPE

• Article 1 — Subject matter
• Article 2 — Definitions
• Article 3 — Scope
• Article 4 — Level of harmonisation

Chapter II CONSUMER INFORMATION FOR CONTRACTS OTHER THAN DISTANCE OR OFF-PREMISES CONTRACTS

• Article 5 — Information requirements for contracts other than distance or off-premises contracts

Chapter III CONSUMER INFORMATION AND RIGHT OF WITHDRAWAL FOR DISTANCE AND OFF-PREMISES CONTRACTS

• Article 6 — Information requirements for distance and off-premises contracts
• Article 7 — Formal requirements for off-premises contracts
• Article 8 — Formal requirements for distance contracts
• Article 9 — Right of withdrawal
• Article 10 — Omission of information on the right of withdrawal
• Article 11 — Exercise of the right of withdrawal
• Article 12 — Effects of withdrawal
• Article 13 — Obligations of the trader in the event of withdrawal
• Article 14 — Obligations of the consumer in the event of withdrawal
• Article 15 — Effects of the exercise of the right of withdrawal on ancillary contracts
• Article 16 — Exceptions from the right of withdrawal

Chapter IV OTHER CONSUMER RIGHTS

• Article 17 — Scope
• Article 18 — Delivery
• Article 19 — Fees for the use of means of payment
• Article 20 — Passing of risk
• Article 21 — Communication by telephone
• Article 22 — Additional payments

Chapter V GENERAL PROVISIONS

• Article 23 — Enforcement
• Article 24 — Penalties
• Article 25 — Imperative nature of the Directive
• Article 26 — Information
• Article 27 — Inertia selling
• Article 28 — Transposition
• Article 29 — Reporting requirements
• Article 30 — Reporting by the Commission and review

Chapter VI FINAL PROVISIONS

• Article 31 — Repeals
• Article 32 — Amendment to Directive 93/13/EEC
• Article 33 — Amendment to Directive 1999/44/EC
• Article 34 — Entry into force
• Article 35 — Addressees