(1) Prior to introducing IT systems, federal authorities should apply established methods to document, analyse and optimize administrative procedures which are to become largely electronically based for the first time. In the interests of the parties involved in the procedures, the necessary workflows should be designed so that information on the status of progress and on the further course of the process can be retrieved by electronic means, together with contact information regarding the competent point of contact at the time of the inquiry concerned.
(2) The measures pursuant to sub-section 1 may be waived where these would require unreasonable costs or where such measures are inappropriate on other compelling grounds. The measures pursuant to sub-section 1, second sentence may also be waived where these would be counter to the purpose of the procedure concerned or would breach a protective rule of law. The grounds pursuant to the first and second sentences shall be documented.
(3) Sub-sections 1 and 2 shall apply mutatis mutandis to any substantial changes to the administrative procedures or the IT systems used.